IPS Change Management Procedures

Any IPS user who wants to request any changes in IPS, or new functionality initiated, will need to initiate the request through the form provided under the System Documents menu.
All user requests are subsequently reviewed by the Change Management Committee.

Approvers:

Tower Leads:

Non-US HR - Frans Van Buuren
Non-US -Payroll - Dave Bennett, Lora Villarreal

HRIS VP:

Julie Tallas

HR Change Committee:

Manager - Maria Walljasper
Application Product Owner / Manager - Steven Braithwaite

IPS Change Management Procedure

Authorized Requestors sign into the application and download the Change Control Request Form located in the following path: IPS menu > System > System Documents
Requestor fills in the required information and then emails the completed form to the appropriate Tower Lead approver.
- EMERGENCY REQUEST PROCEDURE STEP - Tower Lead forwards approved request to IPS Team. The request continues to follow the standard process, along with a note in the email to the next approver that the emergency status was approved and the IPS team had been notified.
Tower Lead approves request, and forwards the request to the HRIS VP approver.
HRIS VP approves request, and forwards to HR Change Committee manager.
HR Change Committee approves request, and manager forwards request to IPS Team. Email trail serves as approval signatures.
IPS team contacts the client in order to interact, discuss, research for alternatives, reports, feedback, legal support of the change if any, etc.
After the Client's discussion, IPS team: (Dev and Support) review the item (s), development time, QA time, Staging Time and then assign the real priority, and the roll out / Sprint where this item will be released to production.

Then the IPS Team notifies the client when the expected date the item will be release to production. Finally, the team enters the request into the local development tracking system and executes the development process.